FAQ

  What is FlowBikes?

FlowBikes is a bike sharing company focused in fleets for Hotels. We provide a tracking system in each bike and you have the convenience to rent by App inside the hotel. Our seamless service allows you to enjoy a more in-depth experience of your stay, by traveling beyond the beaten path 

 

How do I download the app?

Go to your App Store or Google Play and search for the name of the hotel “by FlowBikes” 
Or visit our website getflowbikes.com and download the app of your hotel

 

How do I rent a FlowBike?

On the app, you can check for bike’s availability and pre-book your chosen bike, up to 1 hour in advance 
Alternatively, you can scan the QR code on the handlebar, or on the lock, or enter the 6-digit code by hand

 

How do I lock and unlock a FlowBike?

Once you have a bike in front of you, open the app and tap “Unlock.” You can also scan the QR code on the handlebar, or on the lock, or enter the 6-digit code by hand

 

Where can I ride a FlowBike?

  • Use bike lanes when available, if not, ride along the right curb of the road or sidewalks if permitted by local law

  • Be considerate to pedestrians when riding a FlowBike, give them the right of way

  • Never ride into crowded areas, walk until it is safe to cycle again

Where can I park a Flow Bike?

A FlowBike should always be parked out of the way of pedestrian and car traffic
A FlowBike should never block accommodations, fire hydrants, or building entrances
Please use the kickstand when parking your FlowBike outside of the hotel 

 

How much does it cost to ride?

The cost to ride a Flow Bike is €9,99 to start and until 3 hours. Every extra hour is €2,99 
Prices may change depending on the season, your location and equipment 

 

How do I pay for my ride?

When you start to ride a FlowBike, the App will automatically charge the 3 hours cost - €9,99 and the extra hours will be charged at €2,99 per hour.

You can also visit the “Wallet” section in the App and enter your credit card information.

Prices may change depending on the season, your location and equipment 
When your ride has ended, the amount you owe will be charge from your credit card

 

How do I end my ride?

Open the app and click “End Ride.” Please note, you must be standing next to the Bike for your ride to end. You must park inside the hotel in the right area reserved. 
Your ride will end only when the lock is connected back to the plugin cable at the hotel.
Always verify that your ride has ended, you will be taken back to the “Map” once your ride has been properly completed. Until a ride has been ended correctly you are responsible for all charges

Who can use FlowBikes?

•    Must be 18 years old
•    Must be younger than 75 years old 
•    Must have a valid driver’s license 
•    Must follow all traffic rules including street signs, signals, and markings
•    Must obey all local traffic laws
•    No stunt riding
•    One rider per bike
•    Do not text and cycle
•    Do not drink and cycle
•    You should be reasonably competent and physically fit to ride the vehicle
•    You should wear a helmet 

Contact

José Abecasis Soares
+351 918 215 694 

support

Carol Snitcovski
+351 912 223 610

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